It is possible that data in iPlus service (electronic Customer Service Office) have not been updated yet. Sometimes it takes from 24 to 48 hours. If you have already received an e-mail with confirmation of execution of the transaction – everything is all right. If, after expiry of 48 hours the payment is still not recorded at iPlus service – please contact Plus.

If you requested a payment, but you have not received an e-mail with confirmation from us – please contact us via the contact form below.

Note! You need to enter an identification number of the transaction which you will find in the transaction history visible after logging into online banking system and an e-mail address – the same e-mail address which was used for making the payment.

The fee for ordering the payment via PLUS BANK S.A. is PLN 1.50. In case of any questions please contact us via the contact form below.

You can check payment status at any moment by logging into Plus online service. If the payment is not visible in the system yet, but you have already received an e-mail from Plus Bank S.A. confirming execution of the payment – there is no need to worry. Sometimes the data in iPlus service (electronic Customer Service Office) are updated once 24 hours or 48 hours. If after expiry of two days, the status visible in iPlus service does not change – please contact Plus to explain this issue.

E-mail with information about starting the transaction is not a confirmation of payment. This e-mail just informs you that we have accepted the payment order. When the payment is executed, you should receive another e-mail from us with confirmation of the payment status.

Furthermore, make sure that the funds were debited from your bank account. If the funds have not been debited, but they are only blocked, this means that they have not been transferred to us yet, and therefore we were unable to send them to the recipient. In such a case you should start the payment process once again from the beginning.

Note: If you do not see an e-mail from Plus Bank S.A. in your main inbox – check also SPAM folder.

These e-mails constitute the confirmation of the current status of the online payment order. You receive an e-mail each time when the status changes. “Transaction started" means that the payment has been ordered, and "payment recorded" means that the funds reached the recipient.

“Transaction started” status does not mean that the funds will be collected from your account and transferred to the recipient. In order to do this – you must first authorize the transaction. If you fail to do this – the payment order will be cancelled. Transaction authorization means expressing of consent to its execution (e.g. accepting the bank transfer through logging into your bank and confirming the operation with an SMS code).

You may complete the transaction if you received a relevant link in the e-mail informing about starting of the transaction. If the above mentioned e-mail does not include a link to payment and you would like to pay for the transaction, starting the payment once again or contacting the provider directly may turn out to be the best solution.

If you have not ordered any payments – please ignore and remove this e-mail. Maybe someone made a mistake while entering an e-mail address and this e-mail reached you be accident. Do not worry – the receipt of such a message does not mean that the payment has been ordered from your bank account. Nothing of the sort will happen.

In case of payments via Plus Bank S.A. the transaction will be executed by the end of the business day following the receipt of funds from the bank transfer sender.

Whereas it is the provider that is responsible for updating the data in the iPlus service (electronic Customer Service Office). Sometimes it takes from 24 to 48 hours. If the payment is not recorded in iPlus service after 48 hours – please contact the provider.

It is possible that the data in iPolsat Box service (electronic Customer Service Office) have not been updated yet. Sometimes it takes from 24 to 48 hours. If you have already received an e-mail with confirmation of execution of the transaction – everything is all right. If, after expiry of 48 hours the payment is still not recorded at iPolsat Box service – please contact Cyfrowy Polsat S.A.

If you requested a payment, but you have not received an e-mail with confirmation from us – please contact our Help Center via the contact form below. Please remember to enter an identification number of the transaction which you will find in the transaction history visible after logging into online banking system and an e-mail address – the same e-mail address which was used for making the payment

The fee for ordering the payment via PLUS BANK S.A. is PLN 1.50.

You can check payment status by logging into iPolsat Box service (Internet Customer Service Center). If the payment is not visible in the system yet, but you have already received an e-mail from Plus Bank S.A. confirming execution of the payment – there is no need to worry. Sometimes the data are updated once 24 hours or 48 hours. If after expiry of two days, the visible status does not change – please contact Cyfrowy Polsat S.A. to explain this issue.

E-mail with information about starting the transaction is not a confirmation of payment. The first e-mail just informs you that we have accepted the payment order. When the payment is executed, you should receive another e-mail from us with confirmation of the payment status.

Make sure that the funds were debited from your bank account. If the funds have not been debited, but they are only blocked, this means that they have not been transferred to us yet, and therefore we were unable to send them to the recipient.

Note: If you do not see an e-mail from Plus Bank S.A. in your main inbox – check also SPAM folder.

These e-mails constitute the confirmation of the current status of the online payment order. You receive an e-mail each time when the status changes. “Transaction started" means that the payment has been ordered, and "payment recorded" means that the funds reached the recipient. “Transaction started” status does not mean that the funds will be collected from your account and transferred to the recipient. In order to do this – you must first authorize the transaction. If you fail to do this – the payment order will be cancelled. Transaction authorization means expressing of consent to its execution (e.g. accepting the bank transfer through logging into your bank and confirming the operation with an SMS code).

You may complete the transaction if you received a relevant link in the e-mail informing about starting of the transaction. If the above mentioned e-mail does not include a link to payment and you would like to pay for the transaction, starting the payment once again or contacting the provider directly may turn out to be the best solution.

If you have not ordered any payments – please ignore and remove this e-mail. Maybe someone made a mistake while entering an e-mail address and this e-mail reached you be accident. Do not worry – the receipt of such a message does not mean that the payment has been ordered from your bank account. Nothing of the sort will happen.

In case of payments via Plus Bank S.A. the transaction will be executed by the end of the business day following the receipt of funds from the bank transfer sender.

Whereas it is the provider that is responsible for updating the data in iPolsat Box service. Sometimes it takes from 24 to 48 hours. If the payment is not recorded in iPolsat Box service after 48 hours – please contact the provider.

It is possible that data in Premium Mobile service (electronic Customer Service Office) have not been updated yet. Sometimes it takes from 24 to 48 hours. If you have already received an e-mail with confirmation of execution of the transaction – everything is all right. If, after expiry of 48 hours the payment is still not recorded at Premium Mobile service – please contact Premium Mobile.

If you requested a payment, but you have not received an e-mail with confirmation from us – please contact us via the contact form below.

Note! You need to enter an identification number of the transaction which you will find in the transaction history visible after logging into online banking system and an e-mail address – the same e-mail address which was used for making the payment.

The fee for ordering the payment via PLUS BANK S.A. is PLN 0.80. In case of any questions please contact us via the contact form below.

You can check payment status at any moment by logging into Premium Mobile online service (Google Play https://premiummobile.pl/android; App Store https://premiummobile.pl/ios; https://klient.premiummobile.pl). If the payment is not visible in the system yet, but you have already received an e-mail from Plus Bank S.A. confirming execution of the payment – there is no need to worry. Sometimes the data in Premium Mobile service (electronic Customer Service Office) are updated once 24 hours or 48 hours. If after expiry of two days, the status visible in Premium Mobile service does not change – please contact Premium Mobile to explain this issue.

E-mail with information about starting the transaction is not a confirmation of payment. This e-mail just informs you that we have accepted the payment order. When the payment is executed, you should receive another e-mail from us with confirmation of the payment status.

Furthermore, make sure that the funds were debited from your bank account. If the funds have not been debited, but they are only blocked, this means that they have not been transferred to us yet, and therefore we were unable to send them to the recipient. In such a case you should start the payment process once again from the beginning.

Note: If you do not see an e-mail from Plus Bank S.A. in your main inbox – check also SPAM folder.

These e-mails constitute the confirmation of the current status of the online payment order. You receive an e-mail each time when the status changes. “Transaction started" means that the payment has been ordered, and "payment recorded" means that the funds reached the recipient.

“Transaction started” status does not mean that the funds will be collected from your account and transferred to the recipient. In order to do this – you must first authorize the transaction. If you fail to do this – the payment order will be cancelled. Transaction authorization means expressing of consent to its execution (e.g. accepting the bank transfer through logging into your bank and confirming the operation with an SMS code).

You may complete the transaction if you received a relevant link in the e-mail informing about starting of the transaction. If the above mentioned e-mail does not include a link to payment and you would like to pay for the transaction, starting the payment once again or contacting the provider directly may turn out to be the best solution.

If you have not ordered any payments – please ignore and remove this e-mail. Maybe someone made a mistake while entering an e-mail address and this e-mail reached you be accident. Do not worry – the receipt of such a message does not mean that the payment has been ordered from your bank account. Nothing of the sort will happen.

In case of payments via Plus Bank S.A. the transaction will be executed by the end of the business day following the receipt of funds from the bank transfer sender.

Whereas it is the provider that is responsible for updating the data in the Premium Mobile service (electronic Customer Service Office). Sometimes it takes from 24 to 48 hours. If the payment is not recorded in Premium Mobile service after 48 hours – please contact the provider.

It is possible that data in Netia Online service (electronic Customer Service Office) have not been updated yet. Sometimes it takes from 24 to 48 hours. If you have already received an e-mail with confirmation of execution of the transaction – everything is all right. If, after expiry of 48 hours the payment is still not recorded at Netia Online service – please contact Netia.

If you requested a payment, but you have not received an e-mail with confirmation from us – please contact us via the contact form below.

Note! You need to enter an identification number of the transaction which you will find in the transaction history visible after logging into online banking system and an e-mail address – the same e-mail address which was used for making the payment.

The fee for ordering the payment via PLUS BANK S.A. is PLN 1.50, while for Netia Go it is PLN 0.00. In case of any questions please contact us via the contact form below.

You can check payment status at any moment by logging into Netia Online.

If the payment is not visible in the system yet, but you have already received an e-mail from Plus Bank S.A. confirming execution of the payment – there is no need to worry. Sometimes the data in Netia Online service (electronic Customer Service Office) are updated once 24 hours or 48 hours. If after expiry of two days, the status visible in Netia Online service does not change – please contact Netia to explain this issue.

E-mail with information about starting the transaction is not a confirmation of payment. This e-mail just informs you that we have accepted the payment order. When the payment is executed, you should receive another e-mail from us with confirmation of the payment status.

Furthermore, make sure that the funds were debited from your bank account. If the funds have not been debited, but they are only blocked, this means that they have not been transferred to us yet, and therefore we were unable to send them to the recipient. In such a case you should start the payment process once again from the beginning.

Note: If you do not see an e-mail from Plus Bank S.A. in your main inbox – check also SPAM folder.

These e-mails constitute the confirmation of the current status of the online payment order. You receive an e-mail each time when the status changes. “Transaction started" means that the payment has been ordered, and "payment recorded" means that the funds reached the recipient.

“Transaction started” status does not mean that the funds will be collected from your account and transferred to the recipient. In order to do this – you must first authorize the transaction. If you fail to do this – the payment order will be cancelled. Transaction authorization means expressing of consent to its execution (e.g. accepting the bank transfer through logging into your bank and confirming the operation with an SMS code).

You may complete the transaction if you received a relevant link in the e-mail informing about starting of the transaction. If the above mentioned e-mail does not include a link to payment and you would like to pay for the transaction, starting the payment once again or contacting the provider directly may turn out to be the best solution.

If you have not ordered any payments – please ignore and remove this e-mail. Maybe someone made a mistake while entering an e-mail address and this e-mail reached you be accident. Do not worry – the receipt of such a message does not mean that the payment has been ordered from your bank account. Nothing of the sort will happen.

In case of payments via Plus Bank S.A. the transaction will be executed by the end of the business day following the receipt of funds from the bank transfer sender.

Whereas it is the provider that is responsible for updating the data in the Netia Online service (electronic Customer Service Office). Sometimes it takes from 24 to 48 hours. If the payment is not recorded in Netia Online service after 48 hours – please contact the provider.